Who we are
Our website address is: jannearplumbing.co.uk
Privacy Policy
Last updated: 18 October 2025
1. Introduction
Welcome to J.Annear Plumbing & Heating (“we”, “our”, or “us”).
We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.
Our website may contain links to other websites. We are not responsible for the privacy practices of other websites, so we encourage you to read their privacy notices when visiting them.
2. Who We Are
J.Annear Plumbing & Heating
A UK-based plumbing and heating company.
Contact Details:
Email: jannearplumbing@gmail.com
Phone: 07837 303078
Address: 28 Oaklands, Cirencester GL7 1FA
For data protection purposes, we are the “data controller” of your personal information.
3. What Information We Collect
When you use our website or request a quote, we may collect the following information:
- Name
- Email address
- Any additional information you voluntarily provide in your message or quote form (e.g. property type, service required, or contact number)
We do not collect any sensitive personal information through our website.
4. How We Use Your Information
We will only use your personal information for legitimate business purposes, including:
- To respond to your enquiry or provide a quote for our plumbing and heating services
- To follow up on your request or booking
- To improve our services and website
- To comply with any legal or regulatory obligations
We will not use your details for marketing purposes unless you have explicitly opted in to receive such communications.
5. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases for processing your personal data:
- Consent – when you submit a quote form, you consent to us processing your information to respond to your enquiry.
- Legitimate Interests – where processing is necessary for us to operate our business and provide our services effectively.
- Legal Obligation – when we are required to retain or share certain information for legal reasons.
6. How We Store and Protect Your Data
Your personal data is stored securely on password-protected systems and email servers located in the UK or EEA.
We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.
We retain personal data only as long as necessary to fulfil the purpose it was collected for, or to comply with legal obligations.
7. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your data with trusted third-party service providers who help us operate our website or business — for example, email hosting or website maintenance services. These providers are required to keep your information secure and only use it for the agreed purpose.
We may also share data where required by law or to protect our legal rights.
8. Your Data Protection Rights
Under UK data protection law, you have the following rights:
- Right to access – You can request copies of your personal data.
- Right to rectification – You can ask us to correct or complete inaccurate or incomplete data.
- Right to erasure – You can request deletion of your personal data (in certain circumstances).
- Right to restrict processing – You can request we limit how we use your data.
- Right to object – You can object to our use of your data where we rely on legitimate interests.
- Right to data portability – You can request that we transfer your data to another organisation.
To exercise any of these rights, please contact us at [insert contact email].
If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):
https://www.ico.org.uk/
9. Cookies and Website Tracking
Our website may use cookies to improve your browsing experience. These are small text files placed on your device to help the website function effectively.
You can adjust your browser settings to refuse cookies if you prefer.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
We encourage you to review this policy periodically to stay informed about how we protect your data.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
J.Annear Plumbing & Heating
Email: jannearplumbing@gmail.com
Phone: 07837 303078
Address: 28 Oaklands, Cirencester GL7 1FA